FAQs

For a reliable and secure payment process, we use Shopify Payments provided by Shopify. Your payment is safe, ensuring your peace of mind.

To apply a discount code, simply enter it in the "Discount Code" field during the checkout process. Make sure it’s correct before completing your order, as it might not be possible to apply it afterward.

Absolutely! Once your order has been dispatched, you will receive tracking information via email. This allows you to keep an eye on your order until it arrives at your home. Track Your Order

If you have questions about your order, our dedicated customer service team is here to help. Please contact us at Support@magicbes.shop. Don’t forget to include your email address and order number for quicker support.

To change or cancel your order, please contact Customer Service at Support@magicbes.shop. We will do our best to accommodate your request. Note that cancellations might not be possible once the item has been dispatched. For further details, review our Refund and Return Policy.

If you're experiencing delays or problems receiving your order, please first reach out to the carrier to confirm the delivery address. Additionally, providing your phone number can help in facilitating a carrier claim to track your package, usually within a week.

After your return is accepted, keep an eye on the return tracking number. Once the item is received at our warehouse, we will process your refund swiftly within 2-3 business days.

For products that need assembly, instructions are included within the product packaging. If you need further assistance, feel free to reach out to our customer service at Support@magicbes.shop, and we can provide you with online instructions for your item.